Frequently Asked Questions
Everything you need to know about our curated fashion collections.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since we source unique pieces globally, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long will it take to receive my shipment?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
Are your materials sustainably sourced?
At The Broken Binding, we prioritize ethical craftsmanship. We partner with manufacturers who utilize organic cotton, recycled polyester, and low-impact dyes to ensure our fashion footprint is as small as possible.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of placement by contacting our support team, provided the order has not yet entered the shipping phase.
Do you offer international shipping and duties coverage?
Yes, we ship worldwide. Please note that import duties and taxes are calculated at checkout for most countries, so there are no hidden fees upon delivery.